We are seeking a highly motivated and experienced Omnichannel Retail Manager to join our team at the New York Hall of Science (NYSCI). As the Omnichannel Retail Manager, you will be responsible for procuring unique, ownable products, leading the expansion of our brick-and-mortar shop to an online platform, and re-imagining the cafe dining experience. Your role will be pivotal in enhancing the overall visitor experience and driving revenue growth through innovative retail strategies. The ideal candidate should have a strong background in retail management, a passion for customer service, and a creative mindset.

The Omnichannel Retail Manager will oversee the day-to-day operations of NYSCI’s retail (onsite and online) and food and beverage operations, maintaining a high level of customer service and promoting the welfare of the organization.

Procurement of Unique Ownable Products:

• Identify and source unique and innovative products that align with NYSCI's mission and target audience.
• Build and maintain relationships with vendors, artisans, and manufacturers to ensure a diverse and appealing product assortment.
• Monitor market trends and industry developments to stay ahead of customer preferences and demands.

Omnichannel Strategy:

• Lead the expansion of the brick-and-mortar shop into an online platform, ensuring a seamless and consistent customer experience across all channels.
• Develop and implement an omnichannel retail strategy that integrates the physical store, online store, and mobile platforms.
• Collaborate with cross-functional teams, including IT and Marketing, to optimize the online shopping experience, order fulfillment, and inventory management.

• Oversee the day-to-day operations of the online store, including product listings, pricing, promotions, and inventory management.
• Monitor website performance and user experience, identifying areas for improvement and implementing enhancements.
• Analyze sales data, customer feedback, and web analytics to drive data-informed decision-making and improve conversion rates.
• Research, investigate, and recommend a new POS system that integrates onsite and online sales, inventory management, and reporting.

Re-imagining Cafe Dining Experience:

• Develop and execute a comprehensive plan to enhance the cafe dining experience, focusing on menu innovation, customer satisfaction, and revenue growth.
• Collaborate with culinary experts and vendors to curate a menu that offers healthy and sustainable food options.
• Implement strategies to improve customer engagement and loyalty, such as loyalty programs, special events, and partnerships.
• Manage day-to-day relationship with onsite cafe/vendor management team.

Evening/Weekends

• Ability and willingness to participate in events outside the workday schedule.
• Must be available to work evenings, weekends, and holidays.

• Train and supervise sales associates, ensuring adherence to policies and procedures, and that outgoing information is current and accurate.
• Ensure associates have the information, materials, and supplies needed to carry out their assigned tasks successfully.
• Ensure registers are opened and closed according to procedure and reconciled with petty cash and deposited at the end of each workday.
• Ensure monetary transactions executed by associates are handled accurately and in accordance with NYSCI policy.
• Ensure all associates present themselves in a professional, friendly, service-oriented demeanor.
• Maintain staff schedules, ensuring full coverage of operational staffing needs.
• Deploy staff to various operational posts daily, ensure that staff are supported in their work assignments, and coordinate lunch coverage for staff as appropriate.
• Participate in daily operations meetings with associate staff, and convey relevant daily operational information including: expected attendance, modified operational procedures, staff assignments, and more.
• Ensure food service providers uphold NYSCI’s standards for professionalism and visitor experiences, stay informed about the goings-on of the science center, and provide seamless service to NYSCI’s visitors.

• Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field. A master's degree is a plus.
• Proven experience (3+ years) in retail management, preferably in an omnichannel or e-commerce environment.

• Strong understanding of retail operations, including procurement, inventory management, pricing strategies, and customer service.
• Demonstrated success in driving online sales and optimizing the customer experience across various digital platforms.
• Creative mindset with a passion for innovation and staying up-to-date with industry trends and best practices.
• Excellent analytical and problem-solving skills, with the ability to leverage data to drive decision-making.
• Strong leadership abilities with experience in managing and developing a team.
• Exceptional communication and interpersonal skills to collaborate effectively with cross-functional teams, vendors, and customers.

• A science center, natural history museum, or children’s museum background is preferred but not required.
• Bilingual abilities (Spanish, Mandarin) are a plus.

Commensurate with education, skills and experience; salary range is $60,000 – $65,000.

NYSCI strives to be an inclusive and equitable place to work. We work to foster diverse voices and perspectives, empower staff as problem solvers, and support professional growth for all.

The New York Hall of Science also offers generous benefits and perks for all regular full-time employees. These currently include:

• Health, dental and vision insurance options

• Flexible spending accounts for healthcare, dependent care and commuter benefits

• Pension plan and 401k plan

• Free life insurance coverage

• Paid vacation and sick leave

• 13 paid holidays off

• Flexible work schedules

• Employee Assistance Program

• Free onsite parking

NYSCI is New York City's science center, a place where everyone is invited to explore how science and engineering shape our world, and how we can use scientific tools and ideas to answer questions and solve problems. Visitors pose questions, design solutions, explore phenomena, and work together to make amazing things happen.

Located in Queens, one of the most diverse counties in the U.S., NYSCI welcomes 400,000 visitors annually, including families, students on field trips, and camp and after school groups. NYSCI also works with thousands of teachers each year to make classroom science more relevant, exciting and meaningful to students, and conducts innovative research about how science learning happens through everyday experience.

Our exhibitions, programs, and products are informed by strategies of engagement called Design, Make, Play. The defining characteristics of Design, Make, Play — open-ended exploration, imaginative learning, personal relevance, deep engagement and delight — are the ingredients that inspire passionate STEM learners.

Please send cover letter and resume to jobs@nysci.org. Please include job title in subject line. No phone calls.

The New York Hall of Science is an equal opportunity employer committed to fostering an inclusive and innovative environment with the best employees. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, military service, marital status or any other protected status in accordance with applicable law. We support a drug-free workplace.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.