Background

Since its founding at the 1964-65 New York World’s Fair, the New York Hall of Science (NYSCI) has inspired millions of people—children, teachers, and families– by offering creative, participatory ways to learn and encouraging people to explore their curiosity and nurture their creativity. Located in Queens, the most ethnically diverse county in the country, NYSCI welcomes 500,000 visitors each year and serves thousands more through outreach in schools, teacher professional development, and participation in a variety of public events and research initiatives.

NYSCI is a leader in the science museum field, recognized for its highly regarded exhibitions, programs, and products, all of which are informed by strategies of engagement called Design, Make, Play. The defining characteristics of Design, Make, Play — open-ended exploration, imaginative learning, personal relevance, deep engagement, and delight — are the ingredients that inspire passionate science, technology, engineering, and mathematics (STEM) learners. NYSCI engages diverse communities of learners, particularly young people, in STEM, by fostering the excitement of self-directed exploration and by tapping into the joy of learning intrinsic in young people’s play. Our transformative model for STEM exploration invites broad participation and makes engagement and learning irresistible.

NYSCI has approximately 120 full-time and over 180 part-time staff members.

About the Position

Departmental Role: Manage NYSCI’s security functions, including crowd control, physical security and safety of employees, visitors, facilities, and assets.

Function: Provide support to Security department daily operations.

Principal Responsibilities

•Assigned to fixed or mobile security post inside or outside the museum.
•Assists in visitor traffic and crowd control.
•Monitor premises to prevent theft, violence, or infractions of rules.
•Assist visitors by providing directions, answering questions.
•Responds to calls for assistance.
•Complete other tasks as assigned.

Qualifications: Must possess a current NYS Security Guard License. High School Diploma or equivalent required.

Knowledge:

•Commitment to the philosophy and mission of NY Hall of Science.
•Able to work in a variety of weather conditions, to be outdoors, and to stand for long periods.
•Able to carry 25 pounds.
•Superior communication and customer service skills.
•Computer literacy a plus.
•Experience working at a visitor destination, especially in security or serving visitors a plus.

Customer Service:

•Ability to communicate with people outside the organization, representing the organization to customers, the public and other external sources, in person, in writing or by telephone.
•Ability to actively listen to what others are saying, taking time to understand the points being made, ask questions as appropriate and not interrupt at inappropriate times.
•Ability to provide information to supervisors, co-workers and represent the organization to customers, the public and other external sources, in person, in writing or by telephone.
•Comfortable working in an environment with groups of children.
•Experience serving diverse audiences of children.
•Demonstrable experience in working as a member of a team.
•Strong communications skills with the ability to express ideas clearly in oral communications.
•A science center, natural history museum, or children’s museum background is preferred but not required.

Skills and Abilities:

•Minimum two years experience in security field.
•Ability and willingness to participate in events outside the workday schedule.
•Must be available to work evenings and weekends.

Education and Experience:

•High school diploma or equivalency is required
•Security Guard License

How to Apply: Qualified candidates should send a resume and letter of interest with salary range/requirements to:

New York Hall of Science

ATTN: Security

47-01 111th Street

Queens, NY 11368

Or email (preferred) to: department jobs@nysci.org

Please include job title in subject line. No calls please.

Application Deadline: Until Filled

Targeted Start Date: Immediately

The New York Hall of Science supports diversity in the workplace. NYSCI is an equal opportunity employer (EOE) and supports a drug free workplace.